TeleSales
Course description :
Using the Telephone as a Sales Tool
Selling is a skill area in which you never stop learning. Virtually everybody in sales today sells over the phone at least part of the time, but is it time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance and sometimes replace other means of marketing and selling, and it can dramatically increase your sales success. Come to this workshop and develop your communication, persuasion and negotiation skills so that every sales call is personalized to each prospect and each situation.
How You will Benefit:
Get past the discomfort of cold calls by learning how to warm up your sales approach
Develop a script to maximize your efficiency
Develop a plan for making the call and following up in a timely fashion
Learn what to say create interest, handle objections and close the sale
Generate more leads and repeat business by using the telephone more effectively
What You Will Cover:
How to change your skills to change your income
Pre-call planning
The critical communication skills
Dealing with phone tag
Building trust and respect
Script and call guidelines
Developing a follow-up system
Building your telephone skills
Learning to persevere
