Employee Dispute
Course description :
Employee Dispute Resolution: Mediation through Peer Review
Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.
Workshop topics:
What the Peer Review process is
How employees file grievances and how management should respond
How a facilitator and a panel is chosen
What is involved in the hearing process, from preliminary meetings to the hearing itself,
to the decision process
What responsibilities and powers a panel should have
Questioning techniques
Why peer review panels fail and how to avoid those pitfalls
Workshop Outline
What is Peer Review?
Initiating the Process
Setting up the Peer Review Panel
Questioning Techniques
Overview of the Peer Review process: permeating, hearing, and decision meeting
Walkthrough of a sample panel, with case files
Why does the process fail?
How can we ensure the process succeeds?
