Workplace Violence
Course description :
Workplace Violence: How to manage anger and violence in the Workplace
Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this three day workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.
How You Will Benefit:
Understand what workplace violence is
Be able to identify some warning signs of violence
Understand the cycle of anger
Understand Albert Bandera’s behavior wheel and how it applies to anger
Develop a seven-step process for managing your anger and others’ anger
Have better communication and problem solving skills, which will reduce frustration and anger
Develop some other ways of managing anger, including coping thoughts and relaxation techniques
Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level
What You Will Cover:
Albert Bandera’s behavior wheel
Warning signs of violence
McClure’s seven step anger management process
Communication skills
Problem solving tools
Stress management techniques
Norman Keith’s nine components of a violence prevention program
Turner’s fourteen stages of threat response
Developing a risk assessment program
Incident response checklist
