Problem Solving

Course duration : 20 hours.

Course description :

Problem Solving & Decision Making 

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

How you will benefit:

Increase your awareness of problem solving steps and problem-solving tools

Distinguish root cause from symptoms to identify the right solution for the right problem

Improve your problem-solving and decision making skills through identifying your own problem-solving style

Improve your ability to participate in and communicate about a collaborative problem-solving process

Recognize the top ten rules of good decision making

Course Outline Sample Topics

Practical application in problem solving

Define a “problem”

Describe the ideal problem solver

Identify the types of problems encountered

The Problem Solving Model

Using fishbone analysis

Problem-Solving Toolkit

Facts vs. Information

10 Ingredients for Good Decision Making

Gradients of Agreement

The Decision-Making Process

Decision-Making Traps

Problems as Given/Problems as Understood

Types of decisions (including bad ones!)

Implementing a Decision


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