Management Skills

Course duration : 20 hours.

Course description :

Management Skills for the Administrative Assistant

This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you identify productivity pay-offs and priorities, and build better relationships with those around you and with the person to whom you report. You will learn techniques for time management, and enhance those three critical communication skills: active listening, skillful use of questions, and an awareness of what your body language says about you. You will also have the opportunity to develop some strategies for acting more assertively and managing your stress.

How You will Benefit

Understand the importance of and be better able to present a professional presence on the job.

Improve your ability to organize, plan, prioritize and self-manage

Improve critical communication skills such as listening, asking questions and being aware of body language 

Develop strategies for managing difficult people and situations 

Recognize techniques for being more assertive and managing your stress

What You Will Cover:

You and your self-esteem

Planning and prioritizing

Working in a team environment

Taking control of communication

Dealing with criticism and anger

Time management

Setting goals and getting what you want in life


Your account is now in the waiting list.
You will be able to use it after the approval of the administration.