Management Skills
Course description :
Management Skills for the Administrative Assistant
This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you identify productivity pay-offs and priorities, and build better relationships with those around you and with the person to whom you report. You will learn techniques for time management, and enhance those three critical communication skills: active listening, skillful use of questions, and an awareness of what your body language says about you. You will also have the opportunity to develop some strategies for acting more assertively and managing your stress.
How You will Benefit
Understand the importance of and be better able to present a professional presence on the job.
Improve your ability to organize, plan, prioritize and self-manage
Improve critical communication skills such as listening, asking questions and being aware of body language
Develop strategies for managing difficult people and situations
Recognize techniques for being more assertive and managing your stress
What You Will Cover:
You and your self-esteem
Planning and prioritizing
Working in a team environment
Taking control of communication
Dealing with criticism and anger
Time management
Setting goals and getting what you want in life
