Customer Service

Course duration : 20 hours.

Course description :

 Customer Service Training

Critical Elements of Customer Service

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for? This two day workshop will help you in all of these areas, and more! 

 How You Will Benefit:

Recognize that service delivery is an individual response value.  

 Understand how your own behavior impacts the behavior of others.

 Develop more confidence and skill as a problem-solver.

 Communicate more assertively and effectively.

 Learn some ways to make customer service a team approach.

 What You Will Cover: 

Who Are Your Customers? 

 Understanding and Meeting Expectations  Your Self-Image 

 Meeting Expectations 

 Setting Standards 

 SMART Goals 

 Telephone Techniques 

 Communication Skills 

 The Talkative Caller 

 Dealing With Difficult People 

 Steps To Problem-Solving 

Resolving Conflict 

Service PRIDE 

Acting Assertively 

Managing Stress 


Your account is now in the waiting list.
You will be able to use it after the approval of the administration.