Course duration : 20 hours.

Course description :

CONFLICT RESOLUTION - Dealing with Difficult People

Edward Deming, the father of quality management, has said that people can face almost any  problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

How You will Benefit

Recognize how your own attitudes and actions impact on others

Find new and effective techniques for managing negative emotions

Develop coping strategies for dealing with difficult people and difficult situations

Identify those times when you have the right to walk away from a difficult situation

Learn some techniques for managing and dealing with anger.

What You Will Cover:

Interactions with others

 Reciprocal relationships

 Anthony Robbins’ Agreement Frame

 Dealing with change

 The five-step process

 Managing your anger

 Managing other people’s anger

 Why don’t people do what they are supposed to?

 Causes of difficult behaviour

 De-stress options

Your account is now in the waiting list.
You will be able to use it after the approval of the administration.